eXtremeSenses Software
eXtremeSenses Software
© Copyright - eXtremeSenses Software - 2017. All Rights Reserved
Support

Technical support - PLEASE READ before sending an email

Before contacting technical support, make sure you have looked at the help file included with most of our software or read our FAQ (Frequently asked questions) page

Opening hours

We are open Monday to Friday from 9:00 am to 4:00 pm ONLY (EST).  No emails will be responded outside the opening hours. Technical support is in ENGLISH.

Priority support to PREMIUM ONLY (users who paid only)

FREE technical support is NOT available for ANY FREE paranormal software offered by eXtremeSenses Software (see list below). Which means we will not offer support/help/updates on any of the FREE software. f you received a complimentart code, this applies also.We will focus on giving support for ALL PAID paranormal software ONLY that we offer. And also development of new paid software for the future. NO FREE support (no more email support or updates) for the following products: -          Afterlight box -          XTS-Spirit box DEMO -          Spirit Talk -          GhostcamX BASIC Edition -          XParanormal Detector BASIC Edition -          XParanormal Spirit Radio BASIC Edition  If you absolutely need technical support for the above products, we will ask for a support fee that can be paid by Paypal. Please email us for the price. Support for users who PAID for our software  Support is offered at no charge for a maximum of 6 months after purchase date for these software ONLY (english only): -          XParanormal Detector PRO and PREMIUM Edition -          XParanormal Spirit Radio PREMIUM Edition -          Phasmabox PREMIUM -          XTS-Spirit box PREMIUM edition -          Spektrocom ITC Imaging -          GhostcamX PREMIUM Edition -          VR-Ghostbox PREMIUM Edition -          Quattuor box PREMIUM Edition -          Infinity box GBX Edition - Quantum box FALSE positive from your Antivirus software If you have issues with your antivirus software with any of our products, it’s a FALSE POSITIVE. We did not add any virus. Please read this page to report Read this article about false positives and how to report to your antivirus vendor http://www.techsupportalert.com/content/how-report-malware-or-false-positives-multiple-antivirus- vendors.htm Here is the description of a false positive on wikipedia

To get support you need to send the following information

Add the support tool report, this is absolutely needed. No support will be given without this report. Product name (ex: XParanormal Detector) Product version (ex: v2.7.0.192) Windows version (ex: Windows 7) Detailed description of your problem with steps to reproduce it Print screen (screen shot) of the problem if possible Paypal Transaction ID or key # received by us

Lost your serial? Send an email with the following:

If you request a lost serial number after your 6 months of purchase, we will NOT respond. This is why it is important to KEEP THE EMAIL YOU RECEIVED WITH THE SERIAL NUMBER IN A SAFE PLACE. There has been too many people trying to get free serials from us. Proof of purchase of Paypal Address Email used when you purchased your code with Paypal Full name Email to send this information : sales@extremesenses.com

Not getting your unlock code?

Check your Spam filter settings and look through your Junk folder. Normally your should receive your unlock code within 48 hours or less after your purchased thru Paypal. Also ExtremeSenses Software Support department answers all questions you submit by e-mail within 24 hours (48 hours at maximum) to registered users ONLY. It may happen that for some technical reasons, you haven’t received any e-mail reply from ExtremeSenses Software to your query. It might happen because of some filtering software installed on your computer. To make sure that you will receive e-mails from us take the following actions:  Add support@extremesenses.com (sales@extremesenses.com, and better the whole extremesenses.com domain) to the list of "safe" e-mail addresses; If you can't do the above action, use the Help section or contact your e-mail/Internet provider's Customer Support to research your configuration options; Disable your Spam e-mail filtering software completely; Search through your “junk mail” and “bulk mail” folders for ExtremeSenses Software e-mail reply, as it could have been moved there by your spam filters. In order to reply to your submitted inquiries we use the e-mail address that you sent your question from. Be sure to type your e-mail address correctly