Before contacting technical support, make sure you have looked at the help file included with most of our software
We are open Monday to Friday from 9:00 am to 4:00 pm ONLY (EST).No emails will be responded outside the opening hours.
Priority support to PREMIUM ONLY (users who paid)
Starting January 1rst 2017, FREE technical support will cease for ALL FREE paranormal software offered by eXtremeSenses Software (see list below).Which means we will not offer support/help/updates on any of the FREE software. We will focus on giving support for ALL PAID paranormal software ONLY that we offer. And also development of new software for the future.End of FREE support (no more email support or updates) for the following products:- Infinity box EXP Edition- Afterlight box- XTS-Spirit box DEMO- Spirit Talk- GhostcamX BASIC Edition- XParanormal Detector BASIC Edition- XParanormal Spirit Radio BASIC Edition If you absolutely need technical support for the above products, we will ask for a support fee that can be paid by Paypal. Please email us for the price.If you have issues with your antivirus software with any of our products, it’s a FALSE POSITIVE. We did not add any virus. Please read this page to reportRead this article about false positives and how to report to your antivirus vendor http://www.techsupportalert.com/content/how-report-malware-or-false-positives-multiple-antivirus-vendors.htm Support is offered at no charge for a maximum of 6 months after purchase date for these software ONLY (english only):- XParanormal Detector PRO and PREMIUM Edition- XParanormal Spirit Radio PREMIUM Edition- Phasmabox PREMIUM- XTS-Spirit box PREMIUM edition- Spektrocom ITC Imaging- GhostcamX PREMIUM Edition- VR-Ghostbox PREMIUM Edition- Quattuor box PREMIUM Edition- Infinity box GBX Edition
To get support you need to send the following:
•Add the support tool report, this is absolutely needed. No support will be given without this report. •Product name (ex: XParanormal Detector)•Product version (ex: v18.104.22.168)•Windows version (ex: Windows 7)•Detailed description of your problem with steps to reproduce it•Print screen (screen shot) of the problem if possible•Paypal Transaction ID or key # received by us
•XParanormal Detector : 2.7 or higher •VR-Ghostbox : 2.0 or higher•Phasma communicator : 2.0 or higher•GhostcamX : 1.5 or higher•XParanormal Spirit Radio : 3.0 or higher •XTS-Spirit Box : 1.0 or higher•Phasmabox : 1.5 or higher•Infinity box GBX Edition: 2.0 or higher•Spektrocom : 1.0 or higher•Quattuor box: 1.0 or higherNote: Free software have NO support at all.
Lost your serial? Send an email with the following:
•Proof of purchase of Paypal •Address •Email used when you purchased your code with Paypal •Full nameEmail to send this information : firstname.lastname@example.org
There a few antivirus vendor that might report FALSE positives with some of our software. WE NEVER INCLUDE virures in our software if you downloaded it from our site. If your antivirus software reports a false positive, please email use the vendor name and we will give you the link to report the false positive. Email to send this information : email@example.comHere is the description of a false positive on wikipedia
Not getting your unlock code?
Check your Spam filter settings and look through your Junk folder! Normally your should receive your unlock code within 48 hours or less after your purchased thru Paypal. Also ExtremeSenses Software Support department answers all questions you submit by e-mail within 24 hours (48 hours at maximum) to registered users ONLY. It may happen that for some technical reasons, you haven’t received any e-mail reply from ExtremeSenses Software to your query. It might happen because of some filtering software installed on your computer. To make sure that you will receive e-mails from us take the following actions:• Add firstname.lastname@example.org (email@example.com, and better the whole extremesenses.com domain) to the list of "safe" e-mail addresses;•If you can't do the above action, use the Help section or contact your e-mail/Internet provider's Customer Support to research your configuration options;•Disable your Spam e-mail filtering software completely;•Search through your “junk mail” and “bulk mail” folders for ExtremeSenses Software e-mail reply, as it could have been moved there by your spam filters. In order to reply to your submitted inquiries we use the e-mail address that you sent your question from. Be sure to type your e-mail address correctly Disclaimer: XParanormal Detector, VR-Ghostbox, GhostcamX, XParanormal Spirit Radio, Phasma Communicator, Spirit Talk commonication app, Phasmabox or XTS-Spirit Box does not guarantee to detect ghosts, nor does its name imply that they exist. But it might, and they might. However, your interaction, emotional state, and belief system, may be important factors in how you interpret unusual events. These software might be a useful tool to some people and an amusing toys to others. These software should be used for entertainment only